Shipping & Returns
We would love to offer free shipping on all our Natural products. However, we’re a small business with next to no capacity to absorb postage and packaging costs. We try and keep the shipping as low as possible by using weight based shipping.
All orders are normally dispatched using Royal Mail and are sent within two working days after receipt of payment.
Our shipping fees as of April 2020 are:
Up to 1kg £4.10
between 1.1-2kg £5.97
Between 2.1+ £8
How do I arrange a return?
We are confident that you will be delighted with your purchase, but should you wish to return an item for a refund or an exchange, then simply return it to us within 28 days of placing your order. To be eligible for an exchange or refund, items returned must be in new and unused condition.
To initiate a return, simply forward your sales confirmation or proof of purchase to firstname.lastname@example.org. We will advise you of the next steps.
You will be refunded in full to your original form of payment, excluding the cost of standard delivery, unless the goods arrived to you damaged, faulty or incorrectly. However, we will not refund your cost of returning the Product(s) to us.